In this episode of the Press One Podcast, Steve Clemonds interviews Avital Waig, who shares her journey in sales enablement, her professional aspirations, and the importance of balancing work and life while managing a global team. Avital discusses the significance of customer engagement, the role of AI in enhancing sales training, and her excitement for the upcoming Sales Kickoff 2025. The conversation also touches on best practices for sales pitches and personal reflections on family and career.

Host Steve Clemonds reflects on the holiday season and discusses various topics related to customer experience (CX) and generative AI. He shares personal experiences with FedEx, highlighting challenges in logistics and customer service. The conversation transitions into the importance of generative AI in enhancing CX strategies, emphasizing that AI should be viewed as a tool rather than a standalone strategy.