Episode 3: Pretty Litter’s Approach To Creating a Seamless Customer Experience

The third episode of the Show Me Your Tech Stack series features Matthew Seifert, the Senior Director of Retention & Monetization at Pretty Litter, a subscription-based cat litter brand that helps you keep tabs on their health.

In this interview, Matthew discusses the strategy behind Pretty Litter’s approach to the customer experience, including their extensive customer service operation...Spoiler: they leverage 4+ apps for just CS alone!

Matthew covers their acquisition and retention efforts, the thought process beyond how they implement new technologies, and much more. Tune in every week to discover how your favorite e-commerce brands are running their websites, what they’re looking at changing, and what’s to come in the MarTech world.

Check out Pretty Litter’s website here: https://www.prettylitter.com/

Tools mentioned include:

-Cheetah Digital: https://www.cheetahdigital.com/

-Shopify: https://www.shopify.com/

-Recharge: https://rechargepayments.com/

-Talkable: https://www.talkable.com/

-Zendesk: https://www.zendesk.com/

-Thankful: https://www.thankful.ai/

-Chat Desk: https://www.chatdesk.com/

-Stella Connect: https://stellaconnect.com/

-Jira: https://www.atlassian.com/software/jira

-Slack: https://slack.com/

-Zoom: https://zoom.us/

-Justuno: https://www.justuno.com/

Follow Erik on LinkedIn: https://hubs.li/Q01qN-FC0

Follow Matthew on Linkedin: https://www.linkedin.com/in/matthewseifert/