The outsourcing industry was one of the few sectors that continued to operate throughout the entirety of the lockdown designed to contain coronavirus disease 2019 (COVID-19).

Much of the industry moved their operations to work from home, creating new challenges when it comes to mental health. Professional isolation is the bane of telecommuters, while those who have to show up on-site—to address cybersecurity needs that aren’t supported by home-based work—have to deal with the anxiety of possibly getting infected with the COVID-19 virus.

Mirei G. Magallona, country vice-president of Telus International Philippines, tells BusinessWorld reporter Jenina P. Ibañez how the outsourcing industry is dealing with these challenges and what the firm is doing to help its workforce.

This B-Side was recorded remotely on Feb. 18. Produced by Paolo L. Lopez and Sam L. Marcelo.