I read a quote that fit well with Today’s episode: " Never let success get to your head, and never let failure get to your heart. ".   We know being an entrepreneur involves trying and failing and iterating your way to success - but how do you overcome failure and the chaos typical of high growth companies? Our guest today lived this for years in her business, challenged by a feast or famine revenue cycle, focused on innovating into new markets, but struggling to control the growth and the quality at the same time.  Their team invested heavily in process implementation – turning bootstrapping into scaled opportunity.  Jodi Scarlett began her business Pro Star Cleaning & Restoration as a local home cleaning business and now does large scale construction and disaster restoration projects across the country. We discuss how tempering the entrepreneurial “go factor” using a process framework, actually enables more creativity, innovation, and growth.