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When Principal went beyond using IT as a ticket submission center and instead leveraged their skillset, they started to drive meaningful business outcomes. Kim Pfiffner, VP & CIO of U.S. Insurance Solutions, discusses on Life Accelerated how they streamlined internal processes, simplified the customer journey and bolstered their digital products.
When Principal went beyond using IT as a ticket submission center and instead leveraged their skillset, they started to drive meaningful business outcomes. Kim Pfiffner, VP & CIO of U.S. Insurance Solutions, discusses on Life Accelerated how they streamlined internal processes, simplified the customer journey and bolstered their digital products.