Recorded LIVE at our Inaugural Level Agency Summit, this is a Q&A with Michael Rubino, Visual Design Manager at LUMA Institute -- a human-centered design firm.

Listen as Michael introduces us to the world of design thinking and why a focus on human-centered design is more important than ever.

For more information on this podcast, visit us online. Have feedback on the show? We'd love to hear from you! Email us at [email protected].