In this episode of Software Leaders Uncensored, host Steve Taplin speaks with Priya Vijayarajendran, CEO of ASAPP, about her extensive career in technology, transitioning from engineering to leadership roles in major companies like SAP, IBM, and Microsoft. Priya shares insights on the challenges of integrating AI into customer service, the innovative projects at ASAP, and the importance of a strong engineering culture. She also discusses the future of customer experience with AI and offers advice for tech leaders and women in the industry.