Interview with Anu Ranganath, Cisco Systems Global Customer Engagement Program Manager for Quality Initiatives. Definitions and examples of Customer Experience, Brand Promise, Customer Touchpoints and Loyalty Value. From www.blogtalkradio.com/customerexperience. Related information at Customer Experience Optimization: Sign-up for ClearAction newsletter. (12:59)

Proactive Customer Experience: Cisco's Anu Ranganath

ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz

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Proactive Customer Experience: Cisco's Anu Ranganath

Proactive Customer Experience: Cisco's Anu Ranganath