How process optimization should be done

This podcast discusses the challenges of process analysis in the context of IT projects. Effective process optimization requires close collaboration between business and IT, where premature detailing of target processes is often inefficient. Instead, Gerhard Friedrich advocates an iterative spiral model that enables flexible adjustments and keeps the dialog between users and the IT department permanently in focus. Standard software is favored over custom development, and agile methods should include appropriate preparation phases. Finally, the importance of open exchange and joint solution finding is emphasized.

Here is the original blog post (in German): https://it-governance.blog/prozessanalysen-helfen-nuetzen-aber-nichts/