ServiceDesk 7.5 is available and Josh Bernson, ServiceDesk expert from ITS, will highlight a new feature called process automation.

We will discuss one of the exciting new features in the Process Automation section of Process Manager that gives us the ability to call secondary Workflow project as one of the actions of an Incident Management Rule. During the webinar we will demonstrate the automation of creating several subtasks for an Incident.The new use of Service Queues and Data Mapping for Incident Location and Incident Category are some of the features we will also discuss during this webinar.