Think a flight delay is just about the weather? Think again.

In this episode, we dive into the high-stakes world of airport operations to explore the four forces that can make - or break - your journey.

From last-minute aircraft changes to overloaded baggage systems, we unpack how Munich Airport and Lufthansa use process intelligence to keep passengers and bags moving smoothly - even when chaos strikes.

Featuring Julian Rott (Munich Airport) and Maximilian Hoffmann (Lufthansa).

-- About the Show --

Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.

Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence.

-- About Celonis --

Celonis makes processes work for people, companies, and the planet.

Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.

Because when processes work, everything works.