ServiceNow Podcasts

Process vs Platform with Harshdeep Garg and Raghuveer Moorthy

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Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks.

Topics

  • 00:00 Welcome/Introduction
  • 04:59 Overview
  • 09:10 Developer awareness
  • 12:24 Examples
  • 15:19 What works
  • 17:21 Business smart customization and the customization register
  • 23:05 Metrics
  • 24:44 Where to find out more
  • 27:48 Balancing the transformation
  • 31:07 Contact info
  • 31:52 Outro

    • Links

    • LinkedIn: Raghuveer Moorthy
    • LinkedIn: Harshdeep Garg

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