Product managers know that making our customers fall in love with our  stores, our staff, and our brand is a critical part of our ability to be  successful. 

This is why over the past few years there has been a big  push by product managers to find ways to pamper our customers. 

With the arrival of the Covid-19 pandemic, we now have to take a step back, change our product development definition, and find ways to keep our staff safe while still trying to connect with our customers.