In this episode of the Product Team Success podcast, I explore how AI-agentic workflows are transforming product operations teams, saving product managers 5-6 hours per week while delivering deeper strategic insights than ever before.

Episode Highlights:

After fifteen years leading product teams at Amazon, Just Eat and beyond, I've discovered that the difference between overwhelmed and empowered teams often comes down to one thing: how effectively they can harness agentic AI.

Five exceptional product operations leaders share their practical implementations:

Graham Reed: Holistic AI Systems

• Moving beyond point solutions to create integrated AI workflows
• The challenge of multiple disconnected AI tools in the product lifecycle
• Why organizations need solutions that tie together the entire product development process

Tommy Oakes: AI as the Ultimate Copilot

• Why we're in the "late early adopter" phase of AI implementation
• The importance of keeping AI in the "passenger seat" - enhancing rather than replacing PMs
• How AI enables product professionals to focus on high-impact complex problems

Lucy Pinticus Rothwell: Revolutionizing Customer Feedback Analysis

• Implementing an LLM chatbot that analyzes Zendesk support tickets
• Transforming hours of manual analysis into minutes of AI-powered insights
• The importance of leading with customer needs, not pursuing "AI for AI's sake"

Joe Alim: AI-Powered Competitive Intelligence

• Using Perplexity for enhanced market research
• How AI dramatically expanded what one person can accomplish in competitive analysis
• The surprising results when comparing AI deep research against manual competitive analysis

Javier Garcia-Azorriz: Standardizing Feature Requests

• Creating an automated workflow using Zapier, Google Sheets and ChatGPT
• Standardizing feature requests for easier digestion at scale
• How automation transformed quarterly planning sessions

The Future of Product Operations

The future isn't about managing more tools—it's about creating cohesive AI systems where machines handle routine analysis while humans focus on strategic decisions. Whether automating feedback analysis, streamlining competitive research, or generating holistic product insights, agentic AI is transforming how product teams operate.

About This Episode

This episode is brought to you by Productboard, the leading product management platform trusted by customer-centric organizations like Zoom, Salesforce, and Autodesk. For over a decade, Productboard has helped product leaders build the right products faster by mastering the voice of their customer.