In this episode of the State of the AI Union, host Laura Fu interviews Nitya Arora, co-founder of Pepper AI, a platform designed to assist sellers in real-time during customer interactions. Nitya discusses the evolution of Pepper AI from its origins in engineering to its current focus on sales enablement, emphasizing the importance of privacy, technical innovations, and the challenges of building a tech startup. She shares insights from her entrepreneurial journey, the impact metrics for sales enablement, and the significance of pre-call preparation for sellers.

Takeaways

Pepper AI serves as a real-time co-pilot for sellers.

The platform originated from addressing knowledge silos in engineering teams.

Real-time assistance enhances seller-customer interactions during calls.

Privacy and consent are prioritized in call management.

Technical innovations focus on reducing latency and improving user experience.

Building infrastructure for Pepper AI took significant time and effort.

Nitya's early experiences shaped her entrepreneurial journey.

Sales enablement metrics include time to productivity and reduced call dependencies.

Pre-call preparation tools enhance seller readiness and effectiveness.

Nitya's background in Singapore influenced her entrepreneurial mindset.

Keywords

AI, Pepper AI, sales enablement, real-time assistance, data privacy, entrepreneurship, Nitya Arora, technology innovation, sales productivity, customer engagement