It goes without saying that designing any kind of product is no easy task. And in the case of software, balancing the engineering needs versus customer expectations can be daunting. Simple things like moving a button from the place it's been for several versions can cause confusion and frustration. So it's important to understand customers' needs and communicate those needs to product designers. Host Sara Walker welcomes Naina Tahnilramani, a senior customer experience manager at Intuit and winner of the 2023 CXPA Emerging Leaders Award, for a discussion on the customer experience when launching new or updated products.

Learn more about the CXPA Emerging Leaders Awards at: https://www.cxpa.org/advance-your-career/awards/emergingleaderawards

Listen to more episodes at: https://cxleaderpodcast.com/

Learn more about Walker at https://walkerinfo.com/