In this episode, I chat with Clive Grinyer, Head of Service Design at Royal College of Arts in London.

In the episode we talk about:

his experience to work with legendary designers like Bill Moggridge (IDEO Co-Founder) and Jony Ive (Former VP of Design Apple).

how he implemented service design and user-centric processes leading global design teams and projects

how you communicate the impact of design investments within a company and set KPIs

why it's more important than ever to focus on the MVE (Minimal Viable Experience)

how he is using his skills to create a path for designers to be effective

why it's better to be a great designer first before moving into design leadership and management, it’s not something you can learn in school

how you set up KPI and business goals for service design outcomes and why you should align on them early in the process

how do you methods like “design intervention” and design vision to ensure the success of a service design project