In this episode, regional engagement lead Philippa is joined by principal social worker and former chief social worker for adults, Fran Leddra and Julie Stevens, principal social worker for adults, as they discuss professional standard 6.

Philippa, Fran and Julie share their knowledge of responding to concerns raised by those who may be accessing care and support services, and the ways in which social workers and the people involved can be best supported to resolve issues at a local level.