New research from the Australian School of Business reveals a clear link
between flexible work practices and better business results. The study,
led by associate professor Julie Cogin, establishes incentives to
deploy work-family support (WFS) programs as a source of competitive
advantage, particularly to enhance customer-related outcomes. But the
business case for WFS demands a genuine engagement with the concept in a
receptive corporate culture. A high masculine orientation among senior
management can eliminate the benefits. Even the best WFS policies will
founder if an organisation lacks the commitment, or values, to promote