Knowledge@Australian School of Business

Profits in the Balance: The Business Case for Work-Family Support


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New research from the Australian School of Business reveals a clear link

between flexible work practices and better business results. The study,
led by associate professor Julie Cogin, establishes incentives to
deploy work-family support (WFS) programs as a source of competitive
advantage, particularly to enhance customer-related outcomes. But the
business case for WFS demands a genuine engagement with the concept in a
receptive corporate culture. A high masculine orientation among senior
management can eliminate the benefits. Even the best WFS policies will
founder if an organisation lacks the commitment, or values, to promote
flexibility in practice.

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