Level Up With Lighthouse

Project Management for the Non-Project Managers with Pauline McKeown


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What do parenting, diplomacy, and project management have in common? A bit more than you might expect.

In this episode of Level Up With Lighthouse, Joe Ray is joined by Pauline McKeown, a dynamic project management professional with a fascinating career journey. Born in Evanston, Illinois, and raised in Kenya, Pauline’s career has taken her around the world, including significant stints in West Africa and the Middle East. With a background in international diplomacy and a deep love for structure and people, Pauline brings a unique perspective to the work of managing people, processes, and risk.

Pauline breaks down the fundamentals of project management in a way that’s accessible, practical, and above all, human. From managing risk and timelines to using AI tools and building emotional intelligence, Pauline shares how project managers can bring clarity, calm, and connection to every project.

Plus, hear from Lighthouse’s Mark Rizzo as he walks through how our IT Services team approaches project work for clients: identifying needs, defining a project to complete, and making sure the solution creates meaningful impact when the work is done.

Whether you're a business leader looking to strengthen your internal processes, a professional interested in a career switch to project management, or someone who wants to bring more clarity to your daily work, this episode offers thoughtful advice with a personal touch.

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Episode Highlights:

0:00 – Welcome to the show!

0:49 – Pauline’s global journey

6:18 – Getting connected in Buffalo

8:13 – Project management at work and home

11:04 – How a project manager runs a project

13:00 – Risk isn’t always a negative

16:45 – Learning by doing in project management

20:05 – Servant leadership, team empowerment, and communication

24:29 – Technology tools and managing remote teams

28:50 – Leveraging AI while staying authentic

34:46 – Emotional intelligence and stakeholder relationships

38:52 – How to build real, repeatable value through PM

44:15 – Pauline takes on The Hero’s Journey

49:44 – BONUS: Day in the Life with Mark

1:02:35 – Key takeaways, what’s next

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Learn more about Lighthouse Technology Services on our website.

Connect with Pauline on LinkedIn.

Connect with Joe on LinkedIn.

Connect with Mark on LinkedIn.

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Level Up With LighthouseBy Lighthouse Technology Services