On this episode of The BragWorthy Culture Podcast, Jordan speaks with Karishma Patel Buford, the CPO at OppLoans. OppLoans powers banks to help middle-income, credit-challenged consumers gain access to credit. Karishma is responsible for setting up long-term visions, missions and an employee brand that will shape culture and fuel the next stage of business growth.

Jordan and Karishma talk about powerful ideas that came out of COVID-19 and how the pandemic highlighted the importance of flexibility and maintaining positive mental health. Karishma shares her interview and recruiting techniques, along with insight on creating and implementing an employee brand. They touch on how to deal with toxic traits in the workplace and how to create a genuine image of a company that includes both triumphs and downfalls. Karishma discusses how consumers care about how a company treats its employees and shares insight on how employees should be viewed as customers. She also mentions how important it is for a company to establish values and embed them through various parts of the company.

References:

Radical Candor Training