In this insightful episode of "STR Investing," host Sabrina welcomes Brooke Rigolini, head of property management at Techvester, to dive deep into the nuances of property management within the short-term rental industry. Brooke shares her extensive background in hospitality and property management, emphasizing the importance of guest experience and proactive communication. Listeners will learn about handling unexpected issues, enhancing guest stays through thoughtful gestures, and the impact of maintaining high standards on revenue and reviews. This episode is packed with actionable tips for new and seasoned investors, focusing on the critical role of a personalized approach to managing properties and ensuring guest satisfaction.

Timestamps to help you skip along!

• 00:21 - Introduction to the episode and guest Brooke Rigolini.
• 00:57 - Brooke discusses her role at TechFester and her approach to property management.
• 03:12 - Key strategies for enhancing guest experience and handling complaints.
• 07:06 - Scenario discussion on how to handle unexpected issues like hot tub malfunctions.
• 10:03 - Brooke's advice for new investors on choosing between external property management and self-management.
• 12:16 - Importance of having a reliable network of vendors and handymen.
• 15:00 - Differences between external property management services and in-house management.
• 18:56 - Challenges of managing properties with boots on the ground and how to mitigate them.
• 22:03 - Recommendations on leveraging technology in property management.
• 26:44 - Discussion on how property owners can inadvertently hinder their revenue potential.
• 30:00 - Final advice for new investors in the short-term rental market.