PropTalk

LIVE! From NAA's Apartmentalize 2024 in Philadelphia, Elizabeth Francisco - CXO of Inhabit - sat down with Chris Burns, SVP of Willow Bridge Property Company. Chris' experience as a leader in multifamily provides him with lots of insights, wisdom, and knowledge about managing and growing a portfolio through every up and down... and he's sharing some of that wisdom with us today!

From handling hard times, growing certain skills that will help you in success, and how-tos on supporting your teams, Chris speaks to the realities of being a leader in multifamily... and what can make you a good one, too!

About Chris: Chris Burns is the Senior Vice President at Willow Bridge and is responsible for all Southeast apartment management operations, totaling in excess of 23,000 units, as well as new business development throughout the region.

Chris is a graduate with honors from Florida Atlantic University and holds the designations of CAPS (Certified Apartment Property Supervisor - National Apartment Association) and CPM® (Certified Property Manager - Institute of Real Estate Management). He is a former President of the Florida Apartment Association, a Member at Large for the National Apartment Association, and a past President of the Broward/Palm Beach Apartment Association.

Prior to joining Willow Bridge, Chris was the Director of Residential Management for RMS Partners. Mr. Burns has over thirty-three years experience in property management and is a Licensed Real Estate Broker in the States of Alabama, Florida, Georgia, Mississippi, South Carolina and Tennessee.

Connect with Chris Burns on LinkedIn here: https://www.linkedin.com/in/chris-burns-b40b164/

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com/

Rue Fox and Janel Ganim are back at SAHMA! And this time they are joined by Ricardo Alicea from Wendover Housing Partners, Sonja Horn from DASH Compliance, and Dennis McWilliams from The Michaels Organization. 

Together, they discuss Affordable insights, experiences, and updates around EIV policies, inconsistencies among housing agencies, documentation, HOTMA, e-signatures, technology and more! 

Cocktail of the episode? Mai Tais!

So, pour a drink and listen in on this fantastic, live episode that you won't want to miss! 

*Note: this episode was recorded before HUD's recent updates on HOTMA implementation timeline. 

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com/

Elizabeth Francisco sits down with Steve Wunch, Industry Principal at Sales Mail, to talk about the value our teams bring when they add a little personal touch to their interactions with renters. Steve and Elizabeth discuss how a little goes a long way with renters and redefines what a relationship with renters look like when you show up with authenticity. 

About Steve: Steve Wunch is a multifaceted professional with over 30 years of experience in the multifamily industry. He excels as a speaker, video virtuoso, and is called by some an “Industry Ninja”. Currently, he serves as the Industry Principal at SalesMail, where he leverages his deep industry knowledge to represent SalesMail externally. Steve is also a national speaker, available for keynote presentations and other speaking engagements, including acting and voice-over projects.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com/

Elizabeth Francisco is joined by Eric Menzies, VP of Sales at Anyone Home, to talk AI vs automation. What's the difference? How do they work together? What benefit do onsite teams have in using both of these tools in their day-to-day operations? Eric answers this and more. Listen to this episode for the need-to-knows about AI and automated software!

About Eric: Eric Menzies is a multifamily professional and enthusiast with a background in helping property management companies of all sizes discover, implement, and accomplish their goals with a variety of software based tools. Leveraging a consultative approach, Eric excels at understanding and addressing client needs to maximize the value of their engagements. His extensive experience spans key roles in client success, operations, and partnership development, enabling him to forge impactful relationships and deliver tailored solutions that drive success.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com/

LIVE! from NAA, Elizabeth Francisco sits down with Ann-Marie Bomba, CEO of Strategic Properties, to discuss what being a leader means in multifamily and how she as a female leader paves the way for others.

About Ann-Marie: Ann-Marie Bomba is the CEO of Strategic Properties. a developing leader in the management of high-quality conventional and affordable multifamily housing communities.Ann-Marie brings over three decades of multifamily housing experience focusing on distressed asset recovery. She has dedicated the majority of her career on collaborating with clients to improve underperforming assets, reposition REO properties, and achieving specific asset performance to aid ownership in achieving investment goals in both conventional and affordable communities. She has successfully managed a diverse portfolio of properties, including new construction lease-ups of affordable and conventional communities, multimillion-dollar renovations, lease-up, and stabilized properties in various regions. 

Prior to joining Strategic Properties, she Co-founded TAM Residential (formerly known as Topaz Asset Management), where she grew the company to over 17,000 units nationwide. Ann-Marie leads the company's strategic expansion growth plan nationwide. Strategic Properties actively operates in TX, MO, FL, GA and will enter additional states in 2024. Ann-Marie currently serves on the North Texas Advisory Board of Shelters to Shutters. 

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com/

LIVE! From NAA's Apartmentalize, Janel Ganim and Marcus Wilson sit down at the ResMan trade show booth to talk about switching your software: when is it time to make a change? And how do you make that change as successful and as smooth as possible? Listen to the full episode for answers!

Founder and CEO of Pivotal Impact Consulting, Marcus Wilson offers an array of strategy that alters a company's direction in an effort to minimize the pain points of growth during both challenging and favorable times. We review strategy and operations to identify areas of improvement by connecting with the people, to leverage technology for process efficiency, in order to create superior organization health.

He has over 20 years of experience in leading and delivering complex and profitable IT solutions, ERP and CRM implementations, and business process improvements for multimillion-dollar organizations across various industries.

Connect with Marcus Wilson here: https://www.linkedin.com/in/marcuskwilson/

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. Learn more at http://myresman.com//

Elizabeth Francisco, CXO of Inhabit, sits down with Sherry Freitas in another episode of Trailblazers in Multifamily. This time, they're live from ResMania with a Bloody Mary in hand! Hear Sherry's insights into what a leader looks like and how to set up your properties up for success.

About Sherry: With over 20 years of multifamily experience, Sherry is a strategic leader and change initiator with global experience in multifamily housing. During her career, she's had oversight of over 300,000 units, offering leadership and operational expertise to improve business performance. With extensive experience in high density U.S. markets, Europe, South America and Asia Pacific, her emphasis is with conventional multifamily, single family rentals, age restricted developments and corporate/short stay partnerships.

A graduate of Radford University, Sherry holds a Bachelor of Business Administration in Marketing. She is a Certified Property Manager through the Institute of Real Estate Management and a member of the National Apartment Association, Georgia Apartment Association, and Atlanta Apartment Association. She currently serves on the board of the Atlanta Apartment Association and is the 2021 past chair of the Atlanta Apartment Association.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com/

Our lovely hosts, Rue Fox and Janel Ganim, are sipping on a Red Carpet Cocktail -- LIVE! from ResMania 2024!

Affordable Housing Compliance can be a dry topic, but this session promises to be ANYTHING but dry! Yes, we’ll cover current trends and legislative or regulatory issues that impact operations on HUD, LIHTC, and Rural Housing properties – but in an interactive way.

The session will feature Affordable Housing experts, Jennifer Wood, VP of The John Stewart Company and Cecilia Cossio, President of Marquis Asset Management. These guests have seen it all from the management and technology sides. But while they may be the ones on stage, this is definitely a session where the audience also participates.

About Jennifer: Jennifer Wood serves as Vice President of JSCo’s San Francisco Bay Area Region and oversees a portfolio of approximately 12,000 units.  She has more than thirty years of progressive experience in affordable housing and multifamily property management.  She has extensive experience with all types of local, state and federal programs including LIHTC, Project-Based Section 8, Public Housing, HOME, Tax-exempt bond financing, HOPE VI, RAD, tenant-based subsidy programs and more. Jennifer currently serves on the Board of Directors of the National Affordable Housing Management Association (NAHMA) and previously served on the Board of Directors of the Affordable Housing Management Association for Northern California and Hawaii (AHMA NCH) as Director of National Legislative Affairs.

About Cecilia: Cecilia has more than 25 years of proven property management experience including an extensive background in property operations, leadership, client relations, and implementation of efficient systems and effective procedures to improve organizational performance. At Marquis, Cecilia is responsible for the operations and oversight of the organization. Cecilia will focus on ensuring team member support while meeting the goals of the owners and investors. You can connect with Cecilia on LinkedIn here: https://www.linkedin.com/in/ceciliacastillocossio/ 

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com/

Another Cocktails & Compliance with Rue Fox and Janel Ganim... but this time it's LIVE from the TAA ONE Conference! Rue and Janel are joined by Sara Hinson of Allied Orion Group and Cecilia Cossio of Marquis Asset Management. 

With a 9am session at TAA, the cocktail of the episode is a delicious Bloody Mary! This session brought in a full house so you don't want to miss these four ladies cover a variety of Affordable Housing topics including: HOTMA and how Allied Orion and Marquis are handling the transition at their properties, the Renters Bill of Rights, advocacy for Affordable Housing, and more! Sara and Cecilia brought their A-game, with incredible insights and ideas on how to keep moving forward as an industry. 

About Cecilia: Cecilia has more than 25 years of proven property management experience including an extensive background in property operations, leadership, client relations, and implementation of efficient systems and effective procedures to improve organizational performance. At Marquis, Cecilia is responsible for the operations and oversight of the organization. Cecilia will focus on ensuring team member support while meeting the goals of the owners and investors. You can connect with Cecilia on LinkedIn here: https://www.linkedin.com/in/ceciliacastillocossio/ 

About Sara: Sara joined Allied Orion Group in July 2016 and is the Director of Operational Supportive Systems. With over 23 years of property management experience, Sara has a true passion for multifamily systems. Sara is active in the Houston Apartment Association and currently is on the PAC Committee, and Expo Committee. She is also an active Houston Apartment Association volunteer trainer for NALP, CAM, and CAPS National Apartment Association designations. Sara currently carries her CAM designation with her most recent Houston Apartment Association award being recognized as a Harvey Hero to the Apartment Association. You can connect with Sara on LinkedIn here: https://www.linkedin.com/in/sara-hinson-cam-0b757410/ 

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com/

Marketing experts Megan Thomas, Content & Social Marketing Manager at ResMan, and Mateo Quintero, Manager of Website Design at Razz, talk shop about websites, specifically for properties. With a flood of new units coming on the market, resulting in oversupply and fierce competition around occupancy, Mateo shares what makes a property's website stand out from the rest. They talk branding, UI/UX, visual appeal, and interactive features on a website that make the difference in conversion rates.

Mateo Quintero is the Manager of Website Design at Razz, the brand within Inhabit that powers ResMan Websites. With over a decade of multifamily industry experience, he leads UX/UI design initiatives for the Razz CMS platform and website templates, emphasizing smart design strategies that drive conversions and engagement.  Mateo joined Razz as a graphic designer in 2016 after several years in creative roles within a digital marketing agency. He holds a BA in Graphic Design and a minor in Marketing from UCF.Connect with Mateo on LinkedIn: https://www.linkedin.com/in/mqteo/

About Razz: Razz is an award-winning digital agency providing a modern perspective on marketing with well-designed and easily customizable websites and branding for properties in the multifamily and vacation industries. Razz is part of Inhabit, a global PropTech software company serving the residential and vacation property management industries. With Inhabit, we are All Together. All Driven. All In. Learn more about Razz here: https://www.myrazz.com/If you're a ResMan customer, you can also learn about ResMan Websites powered by Razz: https://www.myresman.com/solutions/websites
About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com/