AI Guardrails & Customer Service Insights

The Forbes articles by Gary Drenik, a writer and co-founder of Prosper Insights & Analytics, for the week ending March 30th 2025 address two key areas at the intersection of technology and business. One article examines the growing need for AI governance and the development of AI guardrails in the face of unclear regulations and consumer concerns about AI safety and reliability. The other piece explores customer preferences in service interactions, highlighting the surprising continued dominance of voice communication over text-based chatbots, even among younger generations, particularly due to advancements in voice AI. Both articles utilize consumer data and expert opinions to support their arguments about navigating technological advancements and meeting evolving consumer expectations.