Safety at the Toledo Zoo goes far beyond gates and guard posts. In this episode of Our Herd, we’re pulling back the curtain on the team that helps Protect the Pack.

From first impressions at security checkpoints to high-level emergency response, our security team shares how they have redefined what it means to serve both guests and staff. The Zoo's security team focuses on hospitality, awareness, and creating an environment where everyone feels safe, welcomed, and cared for.

We dive into the specialized training and responsibilities that set this team apart, including bike patrol operations, our Dangerous Animal Response Team, and the unique ways they connect with guests. Along the way, we explore how this role serves as a meaningful opportunity for college students, retirees, and anyone looking to be part of something bigger.

It’s a conversation full of pride, purpose, and a few unexpected stories - highlighting the people who go above and beyond every day to keep the Zoo running safely and smoothly.