In this podcast, Andy Still and Deri Jones discuss the importance of customer experience to eCommerce, and how both web performance and cybersecurity play a role in this. With Black Friday approaching, they consider where these overlap in sometimes unexpected ways, and how typical security concerns like bots can also impact performance.

A serial tech entrepreneur, Deri started with a degree in Electronics from Cambridge University, led the marketing at the Fibre Optics networking pioneer, and played a key role in the UK’s first internet provider. He is now CEO at ThinkTribe, helping 50 blue-chips with the increasing challenge to ensure their users’ CX is a fast and error-free experience whilst the digital technology becomes more complex.

The Cybersecurity Sessions podcast is presented by Netacea - The world's first fully agentless bot management solution.