When a member of the public calls 911, they can't choose their provider. They place their absolute trust in a system they may not fully understand. But what is that system? In this episode, host Bill Seifarth and Dr. Paul Rosenberger explore the powerful "systems approach" to public protection in EMS. Drawing a compelling parallel to the Chain of Survival, they reveal the four essential links - education, national certification, state licensure, and local credentialing - that must work in harmony to ensure every practitioner is competent and safe. Tune in to discover why each link is vital and what happens when even one of them breaks. It’s a foundational conversation about the promise we make to the public every single day.