In this episode, we talk about SOP's, otherwise known as standard operating procedures and having something as simple as checklists can protect your business and reduce mental load so that you can focus on the thing that really matters, which is building relationships and creating a fantastic customer experience

We take a little detour into a specific example of strata's and how to explain that to your customer, and work in a checklist to make sure that you've covered anything reduce your own liability and make sure that your customer understands the situation