Have you ever considered the importance of your non-verbal communication? How's your handshake? Do you make eye contact consistently? How do you use your cell phone in a meeting?

Shelly O'Donovan, founder of Authentic Influence Group, shares insights on the importance of "presence" and making that first impression. (Listen to hear how long it takes someone to make their first impression of you and data on the value of that very first handshake!)