According to the director of Synchron, Don Trapnell, the life insurance industry has truly stepped up to the mark since the pandemic began in order to meet the needs of both advisers and consumers in this challenging time.

Don joins host Sarah Kendell on this episode of The ifa Show to discuss the options available to life insurance clients experiencing financial hardship, the impacts of the coronavirus on life insurance sales, and the value of reducing the amount of regulation for advisers.

Don also reflects on the reasons behind the increase in advisers leaving the industry, whether the coronavirus and FASEA deadline extension have encouraged advisers to stay on longer than intended, and the key focuses for Synchron heading into the new financial year.