This month we have two interviews covering the value of both knowledge and experience in achieving the best results with security technology. First up is Kevin Faulkner of Banham Academy who reveals what training is given to security apprentices on the FESS course and why businesses should be taking on apprentices. Then we speak to Ali Enser of Reliance High-Tech about the need for installers and customers to work together on keeping networked security systems running without unnecessary risks.