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If you are in the market or will be in the market for a new call center platform, this is a can't miss episode.

In Episode 78 of the Geek!, we talk about everything you need to know when purchasing a new call center platform.

Host Tom Laird goes in-depth to the different types of providers, what are must/should-haves for any platform you purchase, tips on saving money, tricks the platforms sometime play, how to negotiate the price and what you should be looking to pay per seat.

Once you listen to this episode,  you will understand the technology and terminology to make you feel confident in making a good decision for your business.

If you would still like to talk about your upcoming purchase or have any questions, please don't hesitate to email me at [email protected] or head over to callcentergeekconsulting.com

We do not charge for any consulting we do.

Blog  Post Link:
https://expiviausa.com/purchasing-a-new-contact-center-platform-everything-you-need-to-know/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel