Tap water must be safe, reliable and high-quality. The purpose of the Drinking Water Inspectorate (DWI) is to ensure that public water supplies in England and Wales meets those standards.

Delivering on that purpose has required solving a set of complex interrelated challenges, and developing a new approach to regulation.

Marcus Rink, Chief Inspector at the DWI, describes the journey on this episode of The Purposeful Strategist.

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