Ever heard of a Patient Experience Warrior? Meet Brandon Jones. When not serving as System Patient Experience Manager at Carillion Clinic or hosting his own podcast Real Nurses Real Talk he’s using his unique takes to make healthcare better for patients and care teams alike. Listen as Brandon tackles the difference between data-driven and data-guided, sounds off on healthcare heroes, and provides real ways to integrate compassion every day. And he’s got a few opinions on the oft-used mantra “Patients First!”