Empathy is a key component of leadership — especially when it comes to benefits and compensation. After all, if you can’t understand why employees value certain benefits or how they react to changes, then you won’t be able to make informed decisions about the programs that impact them most. In this episode, Ben Conner shares with us why it’s key to put empathy at the core of benefit choices, and why he believes that it should start by prioritizing compassion in leadership.