Cody Barbour is the Chief Operations Officer at Baton, a peer-to-peer referral marketplace for home services companies. In this role, Cody wears many hats and manages business development, sales processes, strategic partnerships, and other areas. He’s also a member of the National Pest Management Association (NPMA), serving on its Leadership Networking Council and Business Innovations Committee. 

In this episode…

How do you measure success in your company? Is it how many clients you service? Great reviews on your website? Yearly business revenue?

For Cody Barbour and the team at Baton, success is measured through company culture. They want employees to feel valued and excited about coming to work. Since you spend a lot of time, money, and resources hiring and training employees, you want to retain the people who are making an impact in your business. The most effective way to do this is to ensure you have a positive workplace culture.

In this episode of the Multiply You Podcast, Austin Clark sits down with Cody Barbour, the COO of Baton, to talk about putting your people first to deliver outstanding customer service. Cody also discusses how his business facilitates referrals, tips for taking care of your employees, and his thoughts on reaching success in your personal and professional life.