All Weddings For a Living Podcasts

Q: Should I complain to a wedding vendor if my clients are unhappy? – WFAL394


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This episode is a segment of a live broadcast dedicated to  answering listener wedding planner questions.  This question comes from Kathy (thank you, Kathy!).

LISTEN TO THIS SUPER-SHORT EPISODE #394
When hired as a day-of wedding coordinator, your primary function is to make sure that the wedding your clients have invested so much time and money planning goes off without a hitch.  One area that is not your domain, however, is the hand-picking and hiring of professional wedding vendors. Your clients do that.
By the time you – the day-of wedding coordinator – come on board, your clients will/should have already confirmed, executed contracts with and booked their wedding vendors.
Keeping this in mind, Kathy, in her role as a day-of wedding coordinator asked what her position should be if her clients are unhappy with the service or product that a vendor provides on the actual wedding day?  Should she say something to the vendor, or not?
What would you do?
Let us know in the comments section on this page.
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All Weddings For a Living PodcastsBy Debbie Quain

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