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Episode 200!

Dive into the evolving landscape of AI in the contact center QA space with our next Advice from a Call Center Geek podcast! 

Chris Mounce of EvaluAgent® returns to go head-to-head with our host Tom Laird in a riveting debate. 

Can AI truly automate scorecards, or are we still testing the waters? How do we ensure quality in AI-powered QA, and how should we interpret and leverage the data it generates? Discover the most practical AI use-cases in QA right now. 

 We're peeling back the curtain on how organizations are capitalizing on the low-hanging fruit of AI implementation as it relates to QA.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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