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Qantas to pay $120 million to settle ACCC ghost flights case as damage control continues
Qantas will pay a $100 million civil penalty after admitting it sold fares for flights it had already decided to cancel. The remarkable admission that it misled travellers means Qantas will also have to shell out another $20 million to compensate 78,000 customers hurt by the cancellations.
Reporter: Peter Ryan, Senior Business Correspondent
Featured: Gina Cass-Gottlieb, ACCC chair; Vanessa Hudson, Qantas chief executive; Michael Kaine, national secretary, Transport Workers Union
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By Peter RyanQantas will pay a $100 million civil penalty after admitting it sold fares for flights it had already decided to cancel. The remarkable admission that it misled travellers means Qantas will also have to shell out another $20 million to compensate 78,000 customers hurt by the cancellations.
Reporter: Peter Ryan, Senior Business Correspondent
Featured: Gina Cass-Gottlieb, ACCC chair; Vanessa Hudson, Qantas chief executive; Michael Kaine, national secretary, Transport Workers Union