To support the optimization of care for patients with advanced non-small cell lung cancer (NSCLC), six ACCC Cancer Program Members applied to participate in a process improvement initiative. Hear from Wendi Waugh, Director of Cancer Services, Southern Ohio Medical Center, as she walks us through the design and implementation of their plan, which focused on the need to better understand the causes of potentially preventable emergency department visits among patients with NSCLC who are undergoing active treatment. She'll then share her three tips for cancer programs who may consider a quality improvement approach to reviewing and improving their care processes. Guest:

Wendi Waugh, BS, RT(R)(T), CMD, CTR

Administrative Director of Cancer Services & Community Health and Wellness

Southern Ohio Medical Center

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