<p>Listen in as DaNeece Sheldon, customer success manager at Calabrio gives out all of her QM Calibration secrets. Find out what is a calibration, why do we need calibrations and how can calibrations create fairness, build morale, keep the integrity of the process and more! </p>

Listen in as DaNeece Sheldon, customer success manager at Calabrio gives out all of her QM Calibration secrets. Find out what is a calibration, why do we need calibrations and how can calibrations create fairness, build morale, keep the integrity of the process and more!

<p>Listen in as DaNeece Sheldon, customer success manager at Calabrio gives out all of her QM Calibration secrets. Find out what is a calibration, why do we need calibrations and how can calibrations create fairness, build morale, keep the integrity of the process and more!&nbsp;</p>

QM Calibrations- Definition and Best Practices

Calabrio Shorts is a fun-sized podcast that covers all sorts of topics around the contact center industry.  No topic is off-limits as we cover frequently asked questions, industry trends and definitions, and yes, we will have fun doing it.

Business

Technology

Calabrio Shorts is a fun-sized podcast that covers all sorts of topics around the contact center industry. No topic is off-limits as we cover frequently asked questions, industry trends and definitions, and yes, we will have fun doing it.

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QM Calibrations- Definition and Best Practices

QM Calibrations- Definition and Best Practices