Qualcomm’s focus on inventing mobile technology breakthroughs relies on a complex, global IT infrastructure. In order to deliver on this mission, its IT team embarked on a journey using Splunk Enterprise and IT Service Intelligence to develop world-class IT monitoring approach and implement a framework for continuous improvements. Learn how Qualcomm got started with core Splunk for logging, evolved to include system metrics, and ITSI for core services. Qualcomm will present how it approaches achieving its major objectives, such as democratizing access to data, breaking down silos around teams to improve collaboration, reducing time to troubleshoot and recover incidents, and achieving better visibility and understanding around service performance.

Speaker(s)
Ben Marcus, Sr. Staff IT Engineer, Qualcomm
Michael Donnelly, ITOA Solutions Architect, Splunk
Ryan Sims, Staff Manager, IT, Qualcomm

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1798.pdf?podcast=1577146211

Product: Splunk Enterprise, Splunk IT Service Intelligence

Track: IT Operations

Level: Intermediate