In this episode of SMART Deep Dive, we give an overview of several influential figures in the field of quality management, often referred to as "Quality Gurus." It introduces key individuals such as Walter A. Shewhart, known as the "Grandfather of Quality Control" for his work on control charts, and W. Edwards Deming, the "Father of Quality Control," who profoundly influenced Japanese industries with his 14 Points and the PDSA method. The text also highlights Dr. Joseph Juran's contributions, including his "fitness for use" definition of quality and the quality trilogy, along with Philip B. Crosby's "zero defects" philosophy and Kaoru Ishikawa's development of cause-and-effect diagrams and emphasis on internal customers. Finally, it outlines the Seven Basic Quality Tools, essential instruments for quality improvement. 

You can contact SMART by WhatsApp +9733607770 or email [email protected] or visit www.smartmcbh.com/events for more details. Now enjoy listening to this podcast. Instagram @smartmc.bh, YouTube:
https://youtu.be/XPvm3XSLYUo?si=uUVTjGzvq_i4svFT