This episode introduces quality measures—standardized ways to evaluate care quality, safety, adherence, and efficiency—and why they matter to technicians. Matt and Don explain common measure types, how pharmacies are scored, and practical ways techs influence results at the bench.

Hosts:
Matt Uhrich & Don Weinberger

🎯 Learning Objectives:

• Define quality measures and explain their importance in pharmacy practice and patient care.
• Identify key organizations that create quality measures and describe how these measures are used to evaluate healthcare quality.
• Describe specific ways pharmacy technicians can help positively impact quality measures.

💊 Topics Covered:

• What quality measures are and their purpose (improve care while reducing costs)
• Categories: outcomes, processes, patient experience
• Examples relevant to pharmacy (adherence, safety checks, counseling)
• How scores affect operations, payer relationships, and patient care
• Technician actions that move the metrics (workflow tips, documentation)

🧠 Reflection Prompt:
Which single technician action in your workflow most directly improves adherence or safety—and how could you standardize it across shifts?

📌 Key Takeaways:

• Quality measures benchmark care beyond speed or volume.
• Consistent documentation and counseling improve scores and patient outcomes.
• Technicians can drive adherence with reminder workflows and refill coordination.
• Measure awareness helps align daily tasks with bigger care goals.

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