The FDA Group's Nick Capman sits down with quality management consultant Kimberly Wallbank to discuss the challenges and best practices of implementing effective quality metrics in the life sciences industry.

Discussion points include:

Quality vs. Quantity in Metrics: Kimberly emphasizes the importance of focusing on meaningful metrics rather than simply tracking throughput.

Aligning Metrics with Business Goals: Kimberly discusses how to connect quality metrics to financial impacts and overall business objectives.

Optimal Number of Metrics: Kimberly advises on starting with a few key metrics and gradually expanding, while regularly reassessing their relevance.

Frequency of Metric Reviews: Kimberly recommends monthly reviews at minimum, with the possibility of more frequent checks for critical metrics.

Balancing Value and Effort in Data Collection: Kimberly explains the importance of weighing the potential insights against the resources required to collect and analyze data.

Essential Quality Metrics: Kimberly outlines key categories of metrics that should always be included in a quality scorecard.

Adding and Removing Metrics: Kimberly provides guidance on how to determine when to update the metrics on a scorecard.

Common Implementation Challenges: Kimberly addresses issues such as stakeholder understanding, data structure, and involving the right people in metric discussions.

Continuous Improvement: Kimberly stresses the importance of viewing the quality scorecard as a living document that evolves with the business.

Practical Application: Kimberly shares real-world examples from her experience to illustrate effective metric implementation and use.

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