In this episode of Spilling the Teath: Quick Sips, we sit down with Phil Molden, Director and Co-Founder of Working Feedback, a leading patient review platform for dental practices. Phil shares how online reviews have become a cornerstone of dental reputation, patient trust, and practice growth — and why collecting and responding to feedback consistently is key to success.

In this episode, you’ll discover:

• Why patient reviews are essential for dental reputation and growth.
• How to build an effective, consistent review collection process.
• The best timing and platforms for gathering patient feedback.
• Why responding to both positive and negative reviews matters.
• How to turn feedback into content that boosts visibility and SEO.
• Practical ways to train your team and make reviews part of the patient journey.
• The importance of avoiding review gating and embracing honest feedback.

Whether you’re a practice owner, manager, or clinician, this episode offers clear, actionable steps to strengthen your reputation and patient relationships through authentic feedback.

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