Providing healthcare involves very personal interactions and as such require not only excellent technical knowledge and skills, but excellent people skills as well. TMA consultant Teri Deabler is continually amazed at how little physicians know about what's happening over their phones, at their front desk and in their billing departments. The total patient experience influences how your patients perceive their care and can affect their confidence in the physician. Here are some tips Teri shares for improving customer service in your practice today. Get more training on customer service at TMA Education Center.