In this episode I interview Vanessa Colella, Citi's Chief Innovation Officer. Listen to Vanessa’s insights and inspirational perspectives on the role of a chief innovation officer and how to use social, business and technological systems combined to drive customer excellence. Vanessa leads the Citi Ventures and Citi Productivity teams. Her goal is to accelerate and discover new sources of value by championing innovation so that Citi can compete more effectively in a world of technological, behavioral, and societal change.