
Sign up to save your podcasts
Or


๐๐ช๐ WARM COOKIES AT 2AM?! ๐๐ช๐
On today's ๐Restaurant ๐คTech ๐Trends I sit down with Rachard Dennis, SVP of Operations at Insomnia Cookies, the late-night delivery-first brand delivering warm cookies to your door when most restaurants are long closed. With stops at Target, Subway, Wingstop, Taco Bell, and Smalls Sliders along the way, Ra'Chard is a proven operator who knows execution is everything.
๐บWATCH AND LEARN๐บ
๐ How Insomnia is scaling from 360+ locations toward an 1,800-location global vision, and the "five strategic prongs" that are driving that growth
๐ Why Ra'Chard's mantra is "no cubicle decisions" and how asking his team "tell me where you're cheating" has become his secret weapon for surfacing field innovations worth codifying
๐ Ra'Chard's honest take on what gets oversold in the POS space and the RFP questions operators forget to ask that come back to bite them at 1AM
โ PLUS: What Target taught Ra'Chard about leadership at age 24, how Insomnia balances in-house drivers vs third-party delivery, and his hot take on cookies for breakfast ๐ช๐
โโ PLUS PLUS: Rapid fire answers on dunk vs no-dunk, crispy vs gooey edges, and one flagship at 100% vs 500 at 80%.
Thank you Ra'Chard for the field-tested perspective. This one's packed with ops gold for anyone scaling a multi-unit brand. ๐
By Justin Foster๐๐ช๐ WARM COOKIES AT 2AM?! ๐๐ช๐
On today's ๐Restaurant ๐คTech ๐Trends I sit down with Rachard Dennis, SVP of Operations at Insomnia Cookies, the late-night delivery-first brand delivering warm cookies to your door when most restaurants are long closed. With stops at Target, Subway, Wingstop, Taco Bell, and Smalls Sliders along the way, Ra'Chard is a proven operator who knows execution is everything.
๐บWATCH AND LEARN๐บ
๐ How Insomnia is scaling from 360+ locations toward an 1,800-location global vision, and the "five strategic prongs" that are driving that growth
๐ Why Ra'Chard's mantra is "no cubicle decisions" and how asking his team "tell me where you're cheating" has become his secret weapon for surfacing field innovations worth codifying
๐ Ra'Chard's honest take on what gets oversold in the POS space and the RFP questions operators forget to ask that come back to bite them at 1AM
โ PLUS: What Target taught Ra'Chard about leadership at age 24, how Insomnia balances in-house drivers vs third-party delivery, and his hot take on cookies for breakfast ๐ช๐
โโ PLUS PLUS: Rapid fire answers on dunk vs no-dunk, crispy vs gooey edges, and one flagship at 100% vs 500 at 80%.
Thank you Ra'Chard for the field-tested perspective. This one's packed with ops gold for anyone scaling a multi-unit brand. ๐