In this episode of Tech Done Different, retail leadership titan, Andrew Smith, joins to discuss insights about the human element of leadership and cross-team trust. Amongst many things, we discuss:

• why to define what "innovation" even is, as a way to bring technology and operations together
• how to break vernacular into simple, human language
• why to do good, not look good
• why the human need to feel valued leads to unpleasant behaviors like ego and speaking jargon
• the power of storytelling
• why (and how) to humanize yourself
• that you don't need to be serious to do serious work
• what it means to achieve radical transparency
• why humans are "machines of efficiency" and why that leads to bad assumptions, racial prejudices, and other bias
• how to overcome assumptions (by asking Why five times in row)

Guest
Andrew Smith, Co-founder at ThinkUncommon (@uncommonlysmith on Twitter)

Host
Ted Harrington

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Resources

Book — Retail Innovation Reframed: https://thinkuncommon.com/our-book/

For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

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